in the help desk ticketing system (e.g., JIRA, ServiceNow, Zendesk) Stays up to date on new features and product updates..., ticketing systems, and customer relationship management tools (JIRA, ServiceNow, Zendesk) Proficient troubleshooting skills...
responsibilities, such as the intake of all calls and ZenDesk requests (payers and providers) and helping resolve tier one issues (user...
with at least one of the following: Zendesk or other ticketing tools MS Office (Word, Excel, Powerpoint) Salesforce or other CRM tools...
to users where needed Experience working with Zendesk, JIRA, Google applications, Office and other industry standard...
Universal EPA 608 certification Experience with Corrigo, MCIM / Salesforce, Zendesk and Service Now Physical Requirements...
to troubleshooting system crashes and performance issues, is a plus. Familiarity with platforms such as ServiceNow, Zendesk, Jira...
departments. Maintain meticulous and precise documentation in Zendesk tickets, assigning tickers to the appropriate department...
/ Salesforce Experience. Zendesk Experience. Service Now Experience. Hands-on experience working in a data center/critical...
all company channels (Zendesk, Outlook, Teams, etc). Other customer care-related support duties as assigned Must Haves...
IT Support to all levels of an organization Experience using a Ticketing System (i.e., ZenDesk, ServiceNow...