support operations, ticket queues, and SLA compliance. Manage critical incidents and serve as the main escalation point... Providers (MSPs) , Internet Service Providers (ISPs), and technology vendors. Strong knowledge of ticketing systems, SLA...
management. - Ensure service availability, performance, SLA compliance, and business continuity. - Lead and develop...
root cause analysis and lead post-mortem documentation for critical incidents* Meet or exceed 90% of SLA commitments...
to review Juniper service delivery metrics, SLA and quality. - Establish a customer specific operational status and reporting...
a casos, escalaciones, excepciones y cumplimiento de SLA y acuerdo operativo). - Gestión de procesos. Mejora continua...
, and help ensure member satisfaction while meeting SLA and quality standards....
i.e. plays a key role in evolution of a colleague in terms of pre-process functionalities - Maintain all process related SLA... matrix - Drive team performance and delivery quality results - Maintain business SLA and quality needs of the process...
conversion and Opportunity creation processes. - Configure Lead statuses, assignment and routing rules, response-SLA tracking...
, ticket queues, and SLA compliance. Manage critical incidents and serve as the main escalation point for complex technical... Providers (MSPs) , Internet Service Providers (ISPs), and technology vendors. Strong knowledge of ticketing systems, SLA...
and Opportunity creation processes. - Configure Lead statuses, assignment and routing rules, response-SLA tracking, alerts...