and manage expectations clearly;Manage your ticket queue in Zendesk, prioritizing by urgency and SLA;Track recurring issues...
Progress Reports (FPRs) within SLA. Update dashboards (Fountain Forward Portal, Slides, AES, ASA, FPR Dashboards..., SOPs, and process characterizations for each deliverable. Ensure requests and reports are completed within SLA...
. Triage, investigate, and resolve Level 1-2 incidents in line with established SLA thresholds and priority rules. Log...
and resolve support tickets across all product areas within SLA targets. Escalate issues outside Tier 1 scope with steps...
. Delivery SLA attainment and quality. Client satisfaction (NPS). Requirements Bachelor’s degree in Law, Business...
improvements. Client satisfaction and relationship health. SLA compliance and delivery consistency. Overall impact on client...
and escalating risks when required. Handle daily requests and tickets while meeting established SLA and deadlines. Review requests...
el cumplimiento de los tiempos de respuesta establecidos (SLA). Realizar configuraciones de manera precisa, considerando el impacto...
and always maintaining our resolution time SLA Assist in training new members on your team Manage and audit all HR records, including...
and knowledge repositories. Execute operational tasks such as process validation, SLA tracking, and basic report generation. Learn...