y/o retención. Funciones: Atender llamadas y resolver consultas Cumplir metas de calidad y SLA Dar soporte técnico básico...
%+ SLA attainment, a 20% increase in analyst productivity, and an operational quality score of 98%+ across all fraud...
with the client's strategic goals. SLA & Performance Oversight: Manage a high-volume intake floor. You must ensure 100... Metrics (KPIs) SLA Adherence: Consistently hitting the "minutes-to-respond" target for all inbound leads. QA Accuracy...
for this role About the role Work Model Hybrid (FTE): Romania, Bulgaria, Gibraltar, Malta, Serbia, Latvia Remote (SLA): Belgium..., Gibraltar, Malta, Serbia, Latvia Remote (SLA): Belgium, Ireland, Luxembourg, Netherlands, Denmark, Finland, Sweden, Estonia...
communication in a structured, SLA-driven environment. Key Responsibilities Act as the primary escalation point for Tier...
Day to day you will be work Model Hybrid (FTE): Romania, Bulgaria, Gibraltar, Malta, Serbia, Latvia Remote (SLA): Belgium...
agreed quality standards. Meet the SLA's for at least 90% of assigned requisitions, with clear weekly forecasts, early...
follow-up and compliance with SLA requirements. Prepare technical service quotations, manage spare parts orders and monitor...
studio operations, ensuring uninterrupted service and SLA compliance. Drive operational excellence, continuous improvement... causes of technical issues and implement preventive solutions. Own SLA performance, quality standards, and operational...
and keeping our employees and client satisfaction top of mind, while delivering on our SLA and commitment to our customers...