, ensuring every interaction feels seamless and premium Utilize leading CX technology (e.g., Shopify, Gorgias, Zendesk...
, and digital TV technology Experience with Zendesk preferred Proficiency with G Suite and demonstrated competency in learning...
(i.e., Zendesk, Ironclad, Slack, Google Drive, Adobe, Brightflag, etc.) Knowledge of legal terminology, practices, and documentation...
with Jira, Confluence, and Zendesk Familiarity with AWS and Airtable Able to troubleshoot networking and communication..., Product, Engineering, Marketing, Finance) to solve customer problems Experience with Jira and Zendesk SQL knowledge Able...
with ticketing platforms - experience with support ticketing systems such as Jira, ServiceNow, Zendesk or similar. Able...
. ManageEngine ServiceDesk Plus 7. SysAid 8. TOPdesk 9. SolarWinds Service Desk 10. Zendesk for ITSM Nice to have: · MS...
, and chats through platforms like Zendesk, Freshdesk, Jira Service Desk, or ServiceNow. Diagnose and resolve Level 1/Level 2... (Zendesk, Jira, ServiceNow). Familiarity with SaaS applications, networking basics, or operating systems (Windows, macOS...
: Handle 50–100 daily tickets via Zendesk, Freshdesk, Salesforce Service Cloud, or Help Scout. Respond to inquiries... with at least one ticketing platform (Zendesk, Freshdesk, Salesforce Service Cloud). Strong typing and multitasking skills. Proficiency...
as needed via Zendesk ticketing tool. Maintain and update SOPs, job aids, and HR documentation as needed. Contribute to global...
. Advanced computer literacy, with expertise in business analytics, CRM (preferably Zendesk or equivalent), and digital...