Product Support Associate - L1
support tools. Experience with modern customer support platforms (e.g., Intercom, Zendesk, Freshdesk). Excellent...
support tools. Experience with modern customer support platforms (e.g., Intercom, Zendesk, Freshdesk). Excellent...
. Experience with modern customer support platforms (e.g., Intercom, Zendesk, Freshdesk). Strong analytical and problem-solving...
with a ticketing system (Zendesk, Service Now, etc). A passion for learning and doing new things in a fast-paced environment...
, ensuring every interaction feels seamless and premium Utilize leading CX technology (e.g., Shopify, Gorgias, Zendesk...
with Zendesk preferred Proficiency with G Suite and demonstrated competency in learning new software Strong technical, problem...
with Jira, Confluence, and Zendesk Familiarity with AWS and Airtable Able to troubleshoot networking and communication..., Product, Engineering, Marketing, Finance) to solve customer problems Experience with Jira and Zendesk SQL knowledge Able...
. ManageEngine ServiceDesk Plus 7. SysAid 8. TOPdesk 9. SolarWinds Service Desk 10. Zendesk for ITSM Nice to have: · MS...
, and chats through platforms like Zendesk, Freshdesk, Jira Service Desk, or ServiceNow. Diagnose and resolve Level 1/Level 2... (Zendesk, Jira, ServiceNow). Familiarity with SaaS applications, networking basics, or operating systems (Windows, macOS...
: Handle 50–100 daily tickets via Zendesk, Freshdesk, Salesforce Service Cloud, or Help Scout. Respond to inquiries... with at least one ticketing platform (Zendesk, Freshdesk, Salesforce Service Cloud). Strong typing and multitasking skills. Proficiency...
as needed via Zendesk ticketing tool. Maintain and update SOPs, job aids, and HR documentation as needed. Contribute to global...