CX DTX Senior Lead
. Advanced computer literacy, with expertise in business analytics, CRM (preferably Zendesk or equivalent), and digital...
. Advanced computer literacy, with expertise in business analytics, CRM (preferably Zendesk or equivalent), and digital...
as needed via Zendesk ticketing tool. Maintain and update SOPs, job aids, and HR documentation as needed. Contribute to global...
abilities with attention to detail. Comfort working with support platforms such as Zendesk Ability to manage multiple...
., Zendesk, HubSpot, Gorgias, Salesforce) and an interest in automation tools (e.g., Forethought, Kodif, PixieBrix...
errors with the Sales team. Respond to Zendesk inquiries from Sales, Customer Success, Customer Support, and Finance teams... (Salesforce) & ERP (Oracle/Netsuite) or similar application experience is a big plus. Zendesk experience is a plus. Intermediate...
. Strong familiarity with using CRMs like Zendesk or Salesforce. Technical know-how - you're comfortable interfacing with engineers...
and Spanish is a must. Strong familiarity with using CRMs like Zendesk or Salesforce. Technical know-how - you're comfortable...
in a quantitative discipline. An ideal candidate also has: Experience with CRM and ticketing tools, specifically Zendesk...
, and improve overall customer success. Prior experience with Samsara, Salesforce, Zendesk, Jira, Gong, Gainsight, and Tableau...
moderation. Intermediate knowledge of CRM systems (i.e. Zendesk, Salesforce strongly preferred). Intermediate knowledge...