(oral and written). Proficiency in ticketing platforms (Zendesk, Intercom, Botmaker) and CRM systems. Genuine empathy...
-to-Haves Experience using CRM or helpdesk tools (e.g., Zendesk, Freshdesk, Intercom) Previous remote or startup experience...) Communication tools: Gmail, Slack, Zoom CRM or helpdesk systems Preferred: Zendesk, Freshdesk, Intercom, or similar tools...
calm under pressure. Familiarity with social management and customer support tools (e.g., Sprout, Hootsuite, Zendesk...
management. Strong knowledge of CRM systems (e.g., Zendesk, Salesforce preferred). Intermediate knowledge of Google Workspace...
support tools. Experience with modern customer support platforms (e.g., Intercom, Zendesk, Freshdesk). Excellent...
Tools: Zendesk, Freshdesk, or similar Project Management: Notion, Asana, or ClickUp Benefits Our Recruitment Process...
management. Strong knowledge of CRM systems (e.g., Zendesk, Salesforce preferred). Intermediate knowledge of Google Workspace...
Engagement / Support Platforms (e.g., Zendesk, Intercom, Help Scout, Freshdesk, HubSpot Service Hub) * Knowledge Base... / Documentation Tools (e.g., Notion, HelpDocs, Intercom Articles, Zendesk Guide) * Communication Tools Google Workspace (Docs...
. A general understanding of content moderation and community management. Intermediate knowledge of CRM systems (e.g., Zendesk...
when needed. Customer Service Support (During Peak Cycles) – 40% Manage inbound tenant inquiries via Zendesk (tickets... (Docs, Sheets, Drive, Meet). Experience using helpdesk software (Zendesk or equivalent). Reliable internet connection...