application logs, error codes, and API responses. Experience with ticketing and CRM platforms such as Zendesk, Salesforce...
such as Zendesk, Salesforce, Freshdesk, or Jira. - Experience working alongside SaaS product and engineering teams...
or integrations. Systems Engineering:Develop & maintain automation and integration in Front, Zendesk, and other applications using...
)Investigating workflow and product issues by reproducing steps, reviewing customer activity in-app, and consulting Zendesk history...
planning for the future.Key Responsibilities: â— Manage all support channels like Zendesk support tickets and help center...
:Experience with ITSM tools like ServiceNow, JIRA, Zendesk, or similarStrong understanding of SLA management and ticket...
Zendesk and other relevant tools to manage and track customer tickets. - Work independently to handle a variety of customer... support or similar role preferred. - Familiarity with Zendesk or similar CRM platforms is a plus. - Excellent problem...
issues, support users, and build automations (Python/SQL). Experience with tools like Zendesk, Front, Salesforce, or similar... Python scripts or integrations.Systems Engineering: Develop & maintain automation and integration in Front, Zendesk...
consulting for transit agencies.Proficiency in Google Suite, Atlassian Suite (Jira/Confluence), Zendesk or a similar ticketing...
software and CRM systems (e.g. Zendesk, Intercom, Salesforce)Ability to work independently and manage multiple customer queries...