End User Support Specialist- Level 2
application logs, error codes, and API responses. Experience with ticketing and CRM platforms such as Zendesk, Salesforce...
application logs, error codes, and API responses. Experience with ticketing and CRM platforms such as Zendesk, Salesforce...
such as Zendesk, Salesforce, Freshdesk, or Jira. - Experience working alongside SaaS product and engineering teams...
or integrations. Systems Engineering:Develop & maintain automation and integration in Front, Zendesk, and other applications using...
)Investigating workflow and product issues by reproducing steps, reviewing customer activity in-app, and consulting Zendesk history...
planning for the future.Key Responsibilities: â— Manage all support channels like Zendesk support tickets and help center...
:Experience with ITSM tools like ServiceNow, JIRA, Zendesk, or similarStrong understanding of SLA management and ticket...
Zendesk and other relevant tools to manage and track customer tickets. - Work independently to handle a variety of customer... support or similar role preferred. - Familiarity with Zendesk or similar CRM platforms is a plus. - Excellent problem...
issues, support users, and build automations (Python/SQL). Experience with tools like Zendesk, Front, Salesforce, or similar... Python scripts or integrations.Systems Engineering: Develop & maintain automation and integration in Front, Zendesk...
consulting for transit agencies.Proficiency in Google Suite, Atlassian Suite (Jira/Confluence), Zendesk or a similar ticketing...
software and CRM systems (e.g. Zendesk, Intercom, Salesforce)Ability to work independently and manage multiple customer queries...