Product Support Associate - L2
. Experience with modern customer support platforms (e.g., Intercom, Zendesk, Freshdesk). Strong analytical and problem-solving...
. Experience with modern customer support platforms (e.g., Intercom, Zendesk, Freshdesk). Strong analytical and problem-solving...
support tools. Experience with modern customer support platforms (e.g., Intercom, Zendesk, Freshdesk). Excellent...
with a ticketing system (Zendesk, Service Now, etc). A passion for learning and doing new things in a fast-paced environment...
, ensuring every interaction feels seamless and premium Utilize leading CX technology (e.g., Shopify, Gorgias, Zendesk...
and community management. Intermediate knowledge of CRM systems (e.g., Zendesk, Salesforce preferred). Intermediate knowledge...
, and digital TV technology Experience with Zendesk preferred Proficiency with G Suite and demonstrated competency in learning...
(i.e., Zendesk, Ironclad, Slack, Google Drive, Adobe, Brightflag, etc.) Knowledge of legal terminology, practices, and documentation...
with Jira, Confluence, and Zendesk Familiarity with AWS and Airtable Able to troubleshoot networking and communication..., Product, Engineering, Marketing, Finance) to solve customer problems Experience with Jira and Zendesk SQL knowledge Able...
. ManageEngine ServiceDesk Plus 7. SysAid 8. TOPdesk 9. SolarWinds Service Desk 10. Zendesk for ITSM Nice to have: · MS...
with ticketing platforms - experience with support ticketing systems such as Jira, ServiceNow, Zendesk or similar. Able...