Care Support Executive
. Maintain accurate records of customer interactions, sales opportunities, and follow-up actions in Zendesk. Collaborate...
. Maintain accurate records of customer interactions, sales opportunities, and follow-up actions in Zendesk. Collaborate...
and managing new clients in the iXLink system. They will also be responsible for daily support (via Zendesk ticketing system...
such as ServiceNow, JIRA, or Zendesk Understanding of ITSM reporting and metrics Nice-to-have skills Qualifications...
, change, problem, and service request processes Familiarity with service desk tools such as ServiceNow, JIRA, or Zendesk...
onboarding. Documentation & Reporting: Record contributor interactions in Zendesk, tracking common issues and suggesting... a friendly, professional approach. Technical: Familiarity with: Zendesk or other support/CRM software, Slack, Google Suite...
and subscription experience is a plus The ability to work evenings and weekends highly preferred Experience with Zendesk...
listening abilities. Proficiency with Zendesk and a high level of IT literacy. A customer-oriented approach with the...
that they can support and educate the community. - Helps file tickets to the appropriate group in Zendesk and ensures tickets..., Zendesk. - Own employer-level branding, with a focus on Social Media and other online messaging platforms. - Host great...