to ensure the success of the team Manage the Advanced Support ticket queues via Zendesk, ensuring customer SLAs... stakeholders across Arbor as necessary Maintain and update Zendesk, Gainsight and CRM and track the performance...
. · Ability to manage customer requirements from outset to completion. · Experience with CRM / Customer support tools (e.g. Zendesk...
to member inquiries through Zendesk, resolving routine issues independently and escalating complex challenges when... across Apolitical's offerings. Identify opportunities to streamline support workflows, enhance Zendesk processes, and optimise systems...
for improvement. Drive customer satisfaction across all platforms (Zendesk/Google/Homeviews). Achieve set targets for occupancy...
in customer service, administration, or a related role. Familiarity with CRM systems like Salesforce or Zendesk...
in customer service, administration, or a related role. Familiarity with CRM systems like Salesforce or Zendesk...
, ability to resolve complex queries and disputes. Experience in using digital systems such as Zendesk or Salesforce (Desirable). Extreme...
, such as ServiceNow, Zendesk or Halo to log, track, and manage support tickets. Excellent communication skills, with the...
will be responsible for managing all online communications with digital customers, partners, and ambassadors through the Zendesk platform... as well as providing first-class customer service. The ideal candidate will have experience using a CRM system or Zendesk...
to our patients and customers as the company scales up, then this role is tailor-made for you! Experience with Zendesk (or similar...