. Manage our helpdesk (Zendesk) to ensure all support tickets are acknowledged, tracked, escalated, and resolved within SLAs...
also have some or all of the following: Experience using support software, such as Intercom or ZenDesk An understanding of the events industry...
where required. Customer Care Support Assist in resolving customer care tickets via Zendesk. Arrange replacement shipments for customers...
where required. Customer Care Support Assist in resolving customer care tickets via Zendesk. Arrange replacement shipments for customers...
or ticketing platforms (e.g. Zendesk, Freshdesk... bonus points for previous experience with Gorgias)...
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