. At Zendesk, we don’t just embrace this change — we lead it. As visionary architects of our AI-powered Resolution Platform... and operational excellence for Zendesk AI solutions, ensuring customers realize measurable business impact from initial deployment...
) platforms such as Azure, Google, Zendesk and Twilio and helping customers find answers through effective FAQ and self-service... with Zendesk, Twilio and other CCaaS capabilities, including messaging, telephony, case management and customer context. Develop...
internal reporting spreadsheets, dashboards and systems. Assist with marketplace ticket management through Zendesk...
. Knowledge of payment gateways or merchant acquiring. Experience using Zendesk or similar customer support platforms...
Experience in procurement Experience with Monday.com, Jotform or Pleo Experience on Zendesk Knowledge of live music industry... liaison team Respond to customer emails in Zendesk and produce event FAQs and customer information Organisation of the...
Service Management or Zendesk. Relevant technical certifications such as Apple Certified Support Professional (ACSP), Google...
. Be computer literate and have previous customer service experience. Knowledge of Outlook, Magento and Zendesk would be beneficial...
. Be computer literate and have previous customer service experience. Knowledge of Outlook, Magento and Zendesk would be beneficial...
contact center platforms such as Zendesk and Five9. Establishing standards and guardrails for business administrators..., Microsoft 365, Google Analytics, RESTful APIs, JIRA, Confluence, Zendesk, Five9, Decagon AI or equivalent contact center...
with scheduled administrative tasks, as well as responding to client queries via Zendesk, helping to prioritise the needs of Kobalt... accounts or providing administrative support in a client-facing environment. Experience using Zendesk, CRM platforms...