-on experience with modern AI-driven customer service platforms (e.g., Zendesk AI, Intercom, Salesforce) and workflow automations...
like Zendesk or Intercom. Clear written reasoning skills. Preferred Experience building AI training environments, RL...
like Zendesk or Intercom. Clear written reasoning skills. Preferred Experience building AI training environments, RL...
Knowledge of ITSM tools (ServiceNow, Hornbill, FreshService, Zendesk, etc.) Strong communication and active listening skills...
, learning and development or instructional design. Hands-on experience with a knowledge platform (e.g. Confluence, Zendesk...
and performant. Troubleshoot and resolve complex, critical, and sensitive support issues using tools like Zendesk, logs, and Linux...
services, payments, or other highly regulated industries is preferred. Experience with CX platforms such as Zendesk...
., ServiceNow, Jira, Zendesk). Knowledge of ITIL frameworks and best practices;ITIL certification preferred. Excellent leadership...
, Jira Service Desk, Zendesk, Workday, Okta, etc.) is a plus You have familiarity with Linux and Windows environments...
such as Salesforce Einstein, Zendesk AI, Google CCAI, Genesys, or similar. Awareness of large language models (LLMs), prompt...