-Savvy Approach: Leverage Zendesk and other customer service technologies to streamline operations and enhance communication...-performing teams. Expertise in continuous improvement frameworks and process optimisation. Proficiency in using Zendesk...
Excel and data-driven decision-making. Familiarity with CRM (Salesforce, Monday.com, Zendesk, Vonage, Cisco) and PMS...
Customer Services Coordinator, you will answer queries and address issues via telephone, live chat, or through Zendesk software...
telephone, live chat, or through Zendesk software. As the first point of contact for Curaleaf patients, you will be the...
for new functionality. Administering ticket tracking systems (DevOps/Zendesk) to log and manage user enquiries efficiently...
. Familiarity with customer service software (e.g., Teamwork, Zendesk, or Salesforce Service Cloud). Excellent communication...
(e.g., Zendesk, Intercom, Salesforce). Ability to work independently and manage multiple customer queries simultaneously...
management and resolution. Robust experience using customer service CRM solutions – preferably Zendesk. Confident in being the...
with Zendesk or JIRA is a plus Fast learner, and enthusiasm for absorbing new concepts and processes with a flexible and adaptable...
on NA performance and volumes real time. Develop a good understanding of Zendesk, smart help and outlier forms and how data can be used... using Zendesk Strong leadership and communications skills. Conducts thorough searches for information when reviewing...