to employee and HR inquiries via case management systems (e.g., Zendesk). Provide strategic direction and manage escalated...
to employee and HR inquiries via case management systems (e.g., Zendesk). Provide strategic direction and manage escalated...
, or ecommerce (email-focused) Familiarity with customer service platforms and email systems (Zendesk experience essential...
Support - Familiarity with platforms such as ServiceNow, Remedy, Zendesk, or similar CRM/ticketing systems for efficient...
in everything you do. Tool-savvy - Confident using online tools and web applications;experience with Zendesk or JIRA is a plus. Proactive...
into prioritised actions and can quantify outcomes. Tooling-savvy: Hands-on with helpdesk platforms (Zendesk a plus) and QA tools...
, or SaaS platform operations. Experience implementing or optimizing ticketing and triage systems (Zendesk, Jira Service Desk...
, or SaaS platform operations. Experience implementing or optimizing ticketing and triage systems (Zendesk, Jira Service Desk...
expectations and tone of voice requirements. Experienced using Helpdesk tools such as Zendesk or Gorgias. Experience...
of tradespeople! On a typical day you will;Answer inbound support queries via Zendesk, email, live chat and phone Work closely...