(Cloudwatch, Datadog, Pagerduty or similar platforms) Experience handling a support ticket queue in JIRA, Zendesk, or similar...
-to-day inquiries and apply that experience to drive conversations around process improvement. Experience in Zendesk... like Zendesk with Confluence, JIRA, , Slack and proprietary systems a plus. * Articulate in written and oral communication skills...
and customer data platforms. Examples include Salesforce, Zendesk, and OpenTable. You’ll also play a lead role in setting up...-party tools (Jira, Salesforce, Zendesk, OpenTable, and others) for seamless CRM and service functionality. Acting as a key...
Understanding development practices Comfortable in data handling Experience of Service Management Tools such as Jira or Zendesk... or experience of the following platforms Slack, Zoom, Jamf Pro, Atlassian Jira/Jira Service Desk/Confluence, ZenDesk, LastPass...