Customer Service Advisor
of Zendesk would be a plus although full training would be given. Knowledge of the Wattbike brand and products or an interest...
of Zendesk would be a plus although full training would be given. Knowledge of the Wattbike brand and products or an interest...
responses. Maintain detailed records of support interaction and solutions in Zendesk for future reference. Identify recurring...
. Networking fundamentals, including TCP/IP, DNS, DHCP, and VPN. Familiarity with ticketing systems (e.g., ServiceNow, Zendesk...
Foods brands over the phone, email (using Zendesk), social media and mail. Ensure brand managers are aware of any recurring... and positive attitude A sense of humour Experience using Zendesk would be a plus "What I particularly like about my work...
, specifically Zendesk, live chat and CS automation tools. Strong understanding of Product Information Management Systems (PIM...
with AML software, JIRA, Tabluea, and Zendesk. Essential Skills: â— Attention to detail. â— Strong communication skills...
and manage tickets in Zendesk to agreed service levels. Skills / Experience / Knowledge / Minimum Criteria Your skills...
and features via our Zendesk Support platform. Assist users with logging in, password resets, and basic navigation on Salesforce...
) standards are met for all clients at all times Be Analytical You will constantly stay up to date on the latest Zendesk... features and enhancements from tools such as Zendesk You will be supporting client/stakeholder needs as we grow as a unit...
, with a strong customer focus Proficient in configuring and administering an ITSM tool like Jira Service Management, ServiceNow, ZenDesk...