, software, and networking. Logging and tracking all support activities in Zendesk and ensuring customers receive timely updates...
activities in Zendesk and ensuring customers receive timely updates. Monitoring customer backups proactively and raising...
IT Support Engineer Act as the first point of contact for technical inquiries via Zendesk, email, or phone. Diagnose... in Zendesk, ensuring prompt responses and resolutions while analyzing trends to enhance processes. Support project delivery...
IT Support Engineer Act as the first point of contact for technical inquiries via Zendesk, email, or phone. Diagnose... in Zendesk, ensuring prompt responses and resolutions while analyzing trends to enhance processes. Support project delivery...
IT Support Engineer Act as the first point of contact for technical inquiries via Zendesk, email, or phone. Diagnose... in Zendesk, ensuring prompt responses and resolutions while analyzing trends to enhance processes. Support project delivery...
, helpful, and friendly experience. Log and track customer interactions using Zendesk. Continuously improve service quality...
experience - Zendesk desirable Email management/customer support Banking/Finance/Insurance experience preferable and a good...
, helpful, and friendly experience. Log and track customer interactions using Zendesk. Continuously improve service quality...
and track IT support tickets in a ticketing system (e.g., Zendesk, or similar). Document troubleshooting steps and solutions...
with queries and requests coming through Zendesk. � Communicating with a variety of stakeholders on issues across the company...