to: Installation, configuration, maintenance and troubleshooting for Avaya Communications equipment, to include CM, Session Manager... in the installation and/or maintenance of Avaya telecommunications systems. The applicant should be able to utilize test...
platforms: Genesys Cisco UCCE/UCCX NICE Avaya Five9 Strong understanding of: IVR design Automatic Call Distribution...
contact centre technology landscape — including incumbent platforms (Genesys, Avaya, Cisco, Nuance/Microsoft) and cloud CCaaS...
Practitioner or equivalent AWS certification. Experience with legacy contact center platforms such as Genesys, Avaya, or Cisco...
center/IVR platforms (Genesys, NICE, Avaya, Cisco) Experience with Agile tools such as Jira and Confluence Working...
+ certified. In-depth hands-on experience of configuring/managing/ troubleshooting Avaya Aura product suite (Communication...
hands-on experience of configuring/managing/ troubleshooting Avaya Aura product suite (Communication managers/Session...
refreshes. Familiar with Avaya Communications manager v16.3, System & Session Mgr, Aura Messaging & Conferencing, CMS... Certification Networking Associate (CCNA) and/or Cisco Certification Voice Professional (CCVP). Avaya Certified Support...
to customer interaction. Demonstrated knowledge of call center environments and Siemens and/or Avaya. Demonstrated ability to work...
to meet requirement. Experience with one or multiple Cisco, Avaya or Oracle voice platforms including Cisco Unified... Communications Manager (CUCM), Cisco Unity, Cisco Unified Border Element (CUBE), Oracle Session Border Controller (SBC) and Avaya...