Customer Care Associate
Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International) Consistently...
Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International) Consistently...
and knowledge of applicable voice systems/call center software. 5. Preferred knowledge of Avaya voice systems. Work Hours:: 8-5...
and/or 4 years equivalent work experience. Certifications in CompTIA, Cisco, Microsoft, Avaya, Unix or other systems...
/customer service skills. Demonstrated knowledge of medical terminology based upon experience Skills in Avaya call center...
-19 safety guidelines. This includes all client interaction via phone. Utilizing Cisco Jabber and Avaya for internal...
, Security+ CE or equivalent to meet requirement. Experience with one or multiple Cisco, Avaya or Oracle voice platforms... Controller (SBC) and Avaya Aura Application Server. Expertise in SIP internetworking signaling and call flow. Demonstrable...
latest technologies such as Genesys Pure Cloud, Five9, Amazon Connect, Cisco, Avaya, inContact/NICE CXOne and/or other cloud...
. Demonstrated knowledge of medical terminology based upon experience Skills in Avaya call center technology and Allscripts PM/EMR...
). Avaya IP Office, ESI, NEC experience desired. Ubiquiti AirMax, Unifi Networking desired. Microsoft Office Suite. Building...
, accuracy, and professional composure under pressure. Minimum Qualifications: Must have Avaya certification, OR VoIP...