, Evolve, Avaya ACD, Message Manager, Strohl/PlaNet system, Right Fax, Citrix, Eport, Smart Writer, ADD, CRIF Select, Check...
and Avaya IP phones, performing day to day field installation, configuration, service, preventative maintenance, equipment...
• Physical layer troubleshooting • Installing and troubleshooting Cisco and Avaya IP phones, performing day to day field...
and Switches and support of the following technologies: QOS (Quality Service) with Cisco, Avaya, Cisco Switching and Layer 2... (Lync, Avaya), IP Telephony, H.323, SIP Enterprise wireless infrastructure experience with Aruba wireless controllers...
(or equivalent) Dialer (example: Aspect, Live Ops, Avaya) Management Experience Experience working with dialer platforms (e.g...
, Cisco, Avaya, etc.) Experience configuring call routing, skill-based routing, and contact flows Familiarity with IVR...
with leading CCaaS platforms such as Genesys, Avaya, and Cisco. Your role Defining enterprise CX architecture strategy...
) Learn to provide Tier 4 engineering support under supervision Learn and support platforms such as Skype for Business, Avaya... Certifications SIP signaling and call flows H.323 Avaya Communications Certification Cisco Certified Collaboration Professional...
Services, Maintenance) Cisco Genesys Avaya Microsoft Works with Business and IT Leaders to identify customer needs, issues... of Collaboration, Customer Experience and Infrastructure Strong expertise in Cisco Collab, Avaya Collab, Microsoft...
platforms (Cisco UCC/UCCE, Avaya), Genesys web‑based contact center solutions, Cisco Finesse for agent desktop/call control...