with one or multiple Cisco, Avaya or Oracle voice platforms including Cisco Unified Communications Manager (CUCM), Cisco Unity, Cisco... Unified Border Element (CUBE), Oracle Session Border Controller (SBC) and Avaya Aura Application Server. Expertise in SIP...
, Evolve, Avaya ACD, Message Manager, Strohl/PlaNet system, Right Fax, Citrix, Eport, Smart Writer, ADD, CRIF Select, Check...
systems and Avaya CMS. Demonstrated ability to communicate effectively both verbally and in writing. Ability to assist...
Cisco and Avaya IP phones, performing day to day field installation, configuration, service, preventative maintenance...
troubleshooting • Equipment disposal activities • Installing and troubleshooting Cisco and Avaya IP phones This position... terminology · Must be familiar with IP phone o Must be able to program Cisco phones o Must be able to install Avaya phones...
and Avaya IP phones, performing day to day field installation, configuration, service, preventative maintenance, equipment...
• Physical layer troubleshooting • Installing and troubleshooting Cisco and Avaya IP phones, performing day to day field...
, Cisco, Avaya, etc.) Experience configuring call routing, skill-based routing, and contact flows Familiarity with IVR...
(or equivalent) Dialer (example: Aspect, Live Ops, Avaya) Management Experience Experience working with dialer platforms (e.g...
and Switches and support of the following technologies: QOS (Quality Service) with Cisco, Avaya, Cisco Switching and Layer 2... (Lync, Avaya), IP Telephony, H.323, SIP Enterprise wireless infrastructure experience with Aruba wireless controllers...