with leading CCaaS platforms such as Genesys, Avaya, and Cisco. Your role Defining enterprise CX architecture strategy...
Services, Maintenance) Cisco Genesys Avaya Microsoft Works with Business and IT Leaders to identify customer needs, issues... of Collaboration, Customer Experience and Infrastructure Strong expertise in Cisco Collab, Avaya Collab, Microsoft...
) Learn to provide Tier 4 engineering support under supervision Learn and support platforms such as Skype for Business, Avaya... Certifications SIP signaling and call flows H.323 Avaya Communications Certification Cisco Certified Collaboration Professional...
platforms (Cisco UCC/UCCE, Avaya), Genesys web‑based contact center solutions, Cisco Finesse for agent desktop/call control...
Services, Maintenance) Cisco Genesys Avaya Microsoft Works with Business and IT Leaders to identify customer needs, issues... of Collaboration, Customer Experience and Infrastructure Strong expertise in Cisco Collab, Avaya Collab, Microsoft...
center platforms Cisco Contact Center Enterprise Genesys Pure Engage, PureCloud or Pure Connect Avaya Aura NICE InContact...
Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International) Consistently...
Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International) Consistently...
, VPN, Windows environment. Telephone support experience preferred. Take advantage of partnerships with Cisco, Avaya...
Center Enterprise, Avaya, Five9, 8x8… Advanced knowledge of IP telephony architecture with 3+ years of practical experience...