Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys, Five9 or ZOOM International) Consistently...
and/or 4 years equivalent work experience. Certifications in CompTIA, Cisco, Microsoft, Avaya, Unix or other systems...
-19 safety guidelines. This includes all client interaction via phone. Utilizing Cisco Jabber and Avaya for internal...
, Security+ CE or equivalent to meet requirement. Experience with one or multiple Cisco, Avaya or Oracle voice platforms... Controller (SBC) and Avaya Aura Application Server. Expertise in SIP internetworking signaling and call flow. Demonstrable...
Integrate Avaya telephony systems using CTI/connectors Optimize routing, queues, skills-based routing, and agent scripting... procedures, performance tuning) Experience with Azure Entra ID / OAuth 2.0 authentication Familiarity with Avaya or similar...
integrated with Avaya or Cisco VoIP platforms. Experience performing integration of on-premise VoIP systems with hybrid... and cloud VoIP environments. Hands-on experience managing and implementing Avaya, Cisco, Microsoft Teams, and RingCentral...
., RingCentral, Avaya). Experience implementing telephony solutions for business continuity and disaster recovery. Bachelor...
implementation of enterprise-grade voice and unified communications solutions. This role blends deep expertise in Avaya, Microsoft... leveraging Avaya, Microsoft Teams Phone, Genesys Cloud/Engage, and hybrid telephony environments. Lead technical discovery...
architectures Network management tools (i.e SNMPv3, RESTCONF) Configuring and troubleshooting of call managers (e.g. Cisco, Avaya...
requirement. Experience with one or multiple Cisco, Avaya or Oracle voice platforms including Cisco Unified Communications... Manager (CUCM), Cisco Unity, Cisco Unified Border Element (CUBE), Oracle Session Border Controller (Client) and Avaya Aura...