/agent desktop software solutions (example Salesforce, Cisco Finesse, Zoho Desk, Freshdesk, Calabrio, Avaya/Verint, Genesys...
reports from Wealthscape and Avaya required for TFA to oversee service and processing metrics, and identify areas... and expert processing proficiency on the NFS Wealthscape platform Demonstrated experience utilizing Avaya or similar telephony...
engineering support under supervision Learn and support platforms such as Skype for Business, Avaya Communication Manager...
and service disruptions. Perform advanced troubleshooting across platforms including NICE, Avaya, Microsoft Teams... or equivalent). Familiarity with CTI integration (Avaya AES, Cisco CTI). Ticketing systems (ServiceNow, Remedy, ITSM tools). Log...
and support platforms such as Skype for Business, Avaya Communication Manager, and other enterprise call center technologies...
migration of call center telephony data from Avaya to Genesys, ensuring seamless data integration and minimal operational...: Informatica, Azure Data Factory (ADF), or Talend. Familiarity with call center data platforms, telephony systems (e.g., Avaya...
call management or IVR systems preferred. Familiarity with platforms such as Cisco, Avaya, RingCentral, or Microsoft Teams...
, and Avaya. Ability to multitask and prioritize during periods of high workload. Attention to detail, accountability...
automation. Strong understanding of Firewalls. Experience preferred in: Aruba Networking, Palo Alto Firewalls, Avaya VOIP...
voice and computer system challenges (i.e. Avaya, NICE, POS systems) â— Ability to work under minimal supervision...