impact of issues to accurately prioritize and categorize tickets within the ITSM platform (e.g., ConnectWise, ServiceNow... such as ConnectWise, ServiceNow, Remedy, Jira, or similar platforms. Leadership: The ability to lead a team and maintain composure...
the ConnectWise toolset. Why This Role is Exciting: Every day is different — new sites, new challenges, and new...
or GED required Associate degree preferred Preferred Experience: Experience with ConnectWise Certifications...
. Experience using RMM and ticketing/PSA tools (e.g., ConnectWise, Datto, Kaseya, NinjaOne, Autotask, HaloPSA). Strong customer...
all work as service tickets into ConnectWise Highly organized, self-motivated, and self-directed Managed Services..., ConnectWise, Automate/ScreenConnect, Sophos, SonicWall, Barracuda, Unifi, experience a plus Managerial: Training-Knowledge...
such as HaloPSA/HaloITSM, ServiceNow, N-Able, ManageEngine, Freshdesk, Ivanti Heat, ConnectWise PSA, SysAid or Team Dynamix... and Naverisk;Familiarity with remote support tools such as Ninja Remote, ConnectWise Control/Screenconnect, Bomgar, Splashtop...
across the organization. Core Tools & Systems: ConnectWise, Microsoft 365, IT Glue, HiBob and other internal systems... tools (ConnectWise, Microsoft 365, IT Glue, HiBob). Ability to deliver training in technical environment. Proven...
across the organization. Core Tools & Systems: ConnectWise, Microsoft 365, IT Glue, HiBob and other internal systems... tools (ConnectWise, Microsoft 365, IT Glue, HiBob). Ability to deliver training in technical environment. Proven...
-RP, or similar) Experience with ticketing and PSA systems (Autotask, ConnectWise, Jira) Experience working in an MSP...
, ManageEngine, Freshdesk, Ivanti Heat, ConnectWise PSA, SysAid and Team Dynamix;Familiarity with Remote Monitoring and Management... tools such as Ninja Remote, ConnectWise Control/Screenconnect, Bomgar, Splashtop, DameWare and TeamViewer;Knowledge...