and notifications;respond accordingly through service tickets. Perform system documentation maintenance and review in ConnectWise... and efficiently Escalate service requests that require engineer-level support Enter time and expenses in ConnectWise according...
solutions are highly desirable. Knowledge of MSP tools - ConnectWise Office365 / M365 Azure / AWS Datto Must be comfortable...
coordination, dispatcher, or client support role Familiarity with service ticketing platforms (like ConnectWise, Autotask, Zendesk...
workflows PSA and RMM tools (ConnectWise, Autotask, Datto, NinjaOne, etc.) What We’re Looking For 3+ years of technical...
, coordination, or customer service roles (IT industry preferred). Familiarity with service ticketing systems (like ConnectWise...
Engage with key vendors (Connectwise, Kaseya, Datto, Sophos) to support pipeline development and performance reviews Manage...
brings experience in several RMM Platforms, including ConnectWise Automate and Kaseya VSA, along with extensive PSA, Backup...
skills Experience in project management is a plus Experience with ConnectWise preferred Ability to work after hours...
. Advanced Support Ticket Resolution: Efficiently resolve and document complex support tickets using ConnectWise, maintaining... in supporting medical clients, EMR systems, and HIPAA compliance. Technical Proficiency: Experience with ConnectWise preferred...
, and motivated Experience using CRM and sales intelligence tools (ConnectWise, Apollo, etc.) Perks Competitive base salary...