in a production IT environment(s), preferably in multi-site environments: 1-5 years (Preferred) Mac, Kaseya, ConnectWise, Sophos...
items via ConnectWise Responds proactively to requests for information from within the organization, clients, and other key...
of employment until such time that the documents are provided. Optional / Desired Network+ Certification ConnectWise and Kaseya...
purposes of automation, such as through PowerShell, batch files, VBScript Knowledge of RMM products such as ConnectWise...
solutions using ConnectWise Automate and Backstage What You Bring 2 to 4 years in IT infrastructure support 2+ years... management Experience with tools including Sophos, ConnectWise, Veeam, and Unifi Security+ (or equivalent) Microsoft...
, ConnectWise and greater giving software a plus. Technical Skills Strong knowledge of network administration, cloud...
with Level 1 issues and troubleshooting, supported by the team Working in an advanced ticketing system and RMM (ConnectWise...
Experience with industry PSA tools such as ConnectWise, Autotask, or similar platforms Technical acumen: Hardware, software...
Experience: Experience with ConnectWise Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert...
, software, and hardware. Log and track support requests in ConnectWise. Prioritize and/or escalate tickets...