- Corporate Antivirus Support, VPN Connectivity Support Knowledge and experience using a ticketing system such as ConnectWise... and Recovery Support and Knowledge and experience with using a remote monitoring tool such as ConnectWise Automate...
or GED required Associate degree preferred Preferred Experience: Experience with ConnectWise Certifications...
Maintain accurate ticket records using service management software (e.g., ConnectWise Manage) Troubleshoot and resolve complex...
, and outcomes within CRM systems (HubSpot, ConnectWise). Maintain strong CRM hygiene to support reporting, pipeline visibility... with CRM platforms (HubSpot and/or ConnectWise preferred). Familiarity with sales engagement and prospecting tools...
the ConnectWise toolset. Why This Role is Exciting: Every day is different new sites, new challenges, and new...
all work as service tickets into ConnectWise Highly organized, self-motivated, and self-directed Managed Services..., ConnectWise, Automate/ScreenConnect, Sophos, SonicWall, Barracuda, Unifi, experience a plus Managerial: Training-Knowledge...
. Experience using RMM and ticketing/PSA tools (e.g., ConnectWise, Datto, Kaseya, NinjaOne, Autotask, HaloPSA). Strong customer...
impact of issues to accurately prioritize and categorize tickets within the ITSM platform (e.g., ConnectWise, ServiceNow... such as ConnectWise, ServiceNow, Remedy, Jira, or similar platforms. Leadership: The ability to lead a team and maintain composure...
across the organization. Core Tools & Systems: ConnectWise, Microsoft 365, IT Glue, HiBob and other internal systems... tools (ConnectWise, Microsoft 365, IT Glue, HiBob). Ability to deliver training in technical environment. Proven...
Daily use of RMM and PSA platforms (ConnectWise, NinjaOne, Autotask, etc.) Create and maintain PowerShell scripts...