to be certified with Cisco Duo within 30 days. Able to complete mandated Connectwise training within 30 days Strong technical...
and review with Clients. Track all Client interactions in defined Systems of Record (including ConnectWise and Microsoft...
Technical Experience: ConnectWise Manage ConnectWise Automate IT Glue Azure and AWS Hyper-V and VMware Cisco, Meraki...
, such as NinjaONE, Kaseya, or Connectwise Experience working with PSA Ticketing Software Solutions, such as Autotask or Connectwise...
service tickets. System documentation maintenance and review in ConnectWise & IT Glue. Communication with customers... ticket to resolution. Responsible for entering all time and expenses in ConnectWise as they occur. Enter all work...
and notifications;respond accordingly through service tickets. Perform system documentation maintenance and review in ConnectWise... and efficiently Escalate service requests that require engineer-level support Enter time and expenses in ConnectWise according...
/IP, VOIP, Firewalls, and Switches. Knowledge of ConnectWise and similar applications a plus ACCOUNTABILITIES The...
-to-Haves Strong relationships with IT vendors in various fields. Experience with ConnectWise Sell platform. Familiarity...
in a production IT environment(s), preferably in multi-site environments: 1-5 years (Preferred) Mac, Kaseya, ConnectWise, Sophos...
environment using Autotask PSA and Datto RMM or ConnectWise. Schedule: Monday - Friday 8:00 AM - 5:00 PM EST Harrisburg... experience with the following MSP tools: Autotask PSA (ticketing, documentation, workflows) Datto RMM or ConnectWise...