Managed Services Practice Lead
teams and key vendors (e.g., Connectwise, Kaseya, Datto, Sophos,) to review opportunities, pipeline, and performance...
teams and key vendors (e.g., Connectwise, Kaseya, Datto, Sophos,) to review opportunities, pipeline, and performance...
Exposure to Cisco or Fortinet networking equipment Experience with RMM and ticketing tools (e.g., Syncro, ConnectWise) Basic...
and troubleshoots user computing issues to resolution and maintains customer satisfaction. Utilizes ConnectWise (PSA) solution...
and notifications;respond accordingly through service tickets. Perform system documentation maintenance and review in ConnectWise... and efficiently Escalate service requests that require engineer-level support Enter time and expenses in ConnectWise according...
such as: ConnectWise Manage NinjaOne (RMM) CloudRadial Quoter Relevant certifications (Microsoft, CompTIA, Cisco, etc.) Career...
solutions are highly desirable. Knowledge of MSP tools - ConnectWise Office365 / M365 Azure / AWS Datto Must be comfortable...
workflows PSA and RMM tools (ConnectWise, Autotask, Datto, NinjaOne, etc.) What We’re Looking For 3+ years of technical...
coordination, dispatcher, or client support role Familiarity with service ticketing platforms (like ConnectWise, Autotask, Zendesk...
, coordination, or customer service roles (IT industry preferred). Familiarity with service ticketing systems (like ConnectWise...
Engage with key vendors (Connectwise, Kaseya, Datto, Sophos) to support pipeline development and performance reviews Manage...