and best practices Experience with ticketing systems such as Autotask, ConnectWise, or ServiceNow Prior military experience is highly...
Directory, etc.... · Triage hardware and software issues, documenting tickets accordingly in ConnectWise. · Prioritize..., and closure of incident tickets into ConnectWise. · Perform cross platform collaboration with voice and system teams to isolate...
or similar MDM solutions Required experience with the following: ConnectWise or similar ticket or case management system...
services clients in a fast-paced services environment Familiarity with PSA/RMM tools (e.g., ConnectWise, Autotask, Datto...
for all IT-related matters at these locations, managing a ticketing board in ConnectWise and partnering with In-Telecom Remote... in ConnectWise or other PSA systems Document resolutions, time spent, and follow-ups Escalate complex issues to L3 or remote...
sales pipeline and activity in CRM tools (e.g., ConnectWise or similar), ensuring data integrity and compliance with company... platforms (e.g., ConnectWise) Other relative duties as assigned Minimum Qualifications High school diploma or equivalent...
or GED required Associate degree preferred Preferred Experience: Experience with ConnectWise Certifications...
Experience: • Experience with ConnectWise • Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert...
hours and services performed, both internally and for customers, using ConnectWise. Ensure daily productivity aligns...
sales Sales training Familiarity with ConnectWise, Salesforce, and HubSpot Job Benefits Medical Insurance Dental...