Business Account Executive
sales Sales training Familiarity with ConnectWise, Salesforce, and HubSpot Job Benefits Medical Insurance Dental...
sales Sales training Familiarity with ConnectWise, Salesforce, and HubSpot Job Benefits Medical Insurance Dental...
& DOCUMENTATION Use ConnectWise Manage Ticketing System to work on and resolve Helpdesk Tickets & Service Requests Manage and record..., RMM tools, and PSA software (ConnectWise Manager) Experience providing support via remote tools (Screen Connect...
with RMM and PSA platforms (ConnectWise experience strongly preferred) Excellent troubleshooting and autonomous problem...
contacts to keep visits on schedule and manage changes Create and maintain projects within ConnectWise, ensuring accurate... with ConnectWise or a similar PSA platform Experience working for a Managed Services Provider (MSP) or IT consulting firm...
Document all work performed within the PSA system, ConnectWise experience desired. Escalate complex issues appropriately... Preferred Qualifications CompTIA A+, Network+, or equivalent technical training Experience with ConnectWise Manage or similar...
tickets in ConnectWise Manage Apply ITIL-based ticket classification (Incident, Request, Problem, Change) Resolve issues... / Entra ID Basic networking (IP, DNS, VPN) Experience working in a ticket-driven environment (ConnectWise preferred...
by entering time, expenses, and all work as service tickets in ConnectWise Other duties as assigned Requirements 5... like ConnectWise, Cisco, Meraki, Datto, VMware, and Office 365 is a bonus. Strong communication skills are essential for success...
. Industry certifications (e.g., MCSA, VCP, CCNA) are a plus. Proficiency with ConnectWise, Cisco, Meraki, Datto, VMware...
/Intune, Exchange Online, SharePoint) Expertise with ConnectWise RMMs, VoIP phone systems and or Mac OS...
. Industry certifications (e.g., MCSA, VCP, CCNA) are a plus. Proficiency with ConnectWise, Cisco, Meraki, Datto, VMware...