, and support documentation. Service Desk Operations Resolve customer issues remotely using tools such as ConnectWise, Bomgar...
o ConnectWise PSA software/ AutoTask PSA o Wireless Technologies o Experience with advanced troubleshooting server issues...
, coordination, or customer service roles (IT industry preferred). Familiarity with service ticketing systems (like ConnectWise...
and SLA-driven environments Experience with ConnectWise Proven ability to manage high-volume ticket environments Experience...
and notifications;respond accordingly through service tickets. Perform system documentation maintenance and review in ConnectWise... and efficiently Escalate service requests that require engineer-level support Enter time and expenses in ConnectWise according...
, Wi-Fi) + firewall/VLAN concepts (Cisco/Meraki exposure is a plus) MSP tooling (ticketing/RMM such as ConnectWise/Kaseya...
Management are a plus. Experience with ConnectWise, Cisco, Meraki, Datto, VMware, Office 365, and advanced Mac OS support...
, presentation, and organizational skills. Proficiency with sales management software and CRM, preferably ConnectWise...