Service Delivery Manager
with ConnectWise or similar ITSM/ticketing platforms. Project management training or certification is a plus. Physical...
with ConnectWise or similar ITSM/ticketing platforms. Project management training or certification is a plus. Physical...
communication, and customer service skills. Preferred experience includes ConnectWise Manage, BrightGauge, Five9, ITIL, Microsoft...
productivity tools (i.e., ConnectWise Manage, WebEx, ServiceNow). Must be customer-centric and can work under aggressive timelines...
Heat, ConnectWise PSA, SysAid and Team Dynamix;Professionalism, integrity, accountability and sound judgement...
including SysAid (ticketing), ConnectWise, Mimecast, CrowdStrike, CyberArk, Arctic Wolf, and Microsoft Active Directory/Entra ID... and configurations to end-user devices Use IT management platforms such as SysAid and ConnectWise to log, track, and manage user...
, reporting) Quoting / Order Processing: QuoteWerks / CPQ tools and TD SYNNEX portal Service Desk: ConnectWise (documentation...
improvement. MSP and ConnectWise experience strongly preferred. Experience supporting Zultys, Metaswitch, or Netsapiens VoIP...
across systems such as ConnectWise, SharePoint, and spreadsheets. Review vendor invoices, contracts, orders, license usage..., or KnowBe4. Familiarity with business systems such as ConnectWise PSA and CPQ, Sage, Salesforce, IT Glue, or ScalePad...
is preferred. Experience with ConnectWise and Kaseya is a significant advantage. Mac/iOS Experience is desirable...
, such as PowerShell and ConnectWise Automate, that reduce repetitive work across the MSP client base, and keep a documented script library... in ConnectWise, including scope definition, scheduling, labor budget, status updates, and closeout, to ensure projects are completed...