service tickets. System documentation maintenance and review in ConnectWise & IT Glue. Communication with customers... ticket to resolution. Responsible for entering all time and expenses in ConnectWise as they occur. Enter all work...
and notifications;respond accordingly through service tickets. Perform system documentation maintenance and review in ConnectWise... and efficiently Escalate service requests that require engineer-level support Enter time and expenses in ConnectWise according...
/IP, VOIP, Firewalls, and Switches. Knowledge of ConnectWise and similar applications a plus ACCOUNTABILITIES The...
-to-Haves Strong relationships with IT vendors in various fields. Experience with ConnectWise Sell platform. Familiarity...
in a production IT environment(s), preferably in multi-site environments: 1-5 years (Preferred) Mac, Kaseya, ConnectWise, Sophos...
environment using Autotask PSA and Datto RMM or ConnectWise. Schedule: Monday - Friday 8:00 AM - 5:00 PM EST Harrisburg... experience with the following MSP tools: Autotask PSA (ticketing, documentation, workflows) Datto RMM or ConnectWise...
tools (ConnectWise, Datto, etc.) What We Offer Competitive salary, $60,000-$80,000 annually, depending on experience...
or technical documentation when needed Maintain detailed project documentation within IT Glue and ConnectWise, including...
newest automating accounting tools Work with QuickBooks Enterprise, ConnectWise PSA and quoting software Requirements...
, Salesforce). Familiarity with ITSM platforms such as Autotask, ServiceNow, or ConnectWise. Soft Skills: Highly detail...