Senior Systems Administrator
. NinjaOne, ConnectWise Automate, ConnectWise Manage) and documentation platforms such as IT Glue. What We Offer: Health...
. NinjaOne, ConnectWise Automate, ConnectWise Manage) and documentation platforms such as IT Glue. What We Offer: Health...
. Experience with the ConnectWise family of products or a similar service-management system. Familiarity with technology...
, and hardware. Log and track support requests in ConnectWise. Prioritize and/or escalate tickets as required to ensure customer...
ticketing system (e.g., ConnectWise, Autotask). Collaborate with Tier 3 and project teams for infrastructure upgrades...
Control Systems, Veeam, AWS/Azure, RMM tools (Connectwise, Ninja, Zendesk), MCSA/MCSE, Axis, Fortinet. Benefits...
and ticketing systems (e.g., ConnectWise, ServiceNow, JIRA, Zendesk). ·Excellent problem-solving skills and the ability... to non-technical users. Preferred Experience: ·Experience with ConnectWise. ·Certifications such as CompTIA A+, Network...
platforms like ConnectWise and Lifecycle Insights (or similar tools) for account management, reporting, and lifecycle planning...
platforms (ConnectWise, Autotask, or similar) Understanding of RMM tools and IT service delivery Strong leadership...
, prioritize, and escalate tickets appropriately in ConnectWise Manage, ensuring accurate documentation and time entries. Respond... verification, and health checks via ConnectWise Automate. Documentation & Knowledge Management Create and maintain accurate...
within ConnectWise in relation to project timelines. Project Information Review: Reviews all information with key personnel to address...