ticketing system (e.g., ConnectWise, Autotask). Collaborate with Tier 3 and project teams for infrastructure upgrades...
SOP and job aids Assist in migration of billing management and data from ConnectWise to Business Central Verify...
in ConnectWise as they occur. Understand processes in ConnectWise by completing assigned training materials and blueprints on the... ConnectWise University. Work through project tickets and phases in ConnectWise as assigned by a Project Manager. Enter...
Exposure to ServiceNow, SysAid, ConnectWise, or similar ITSM tools Experience supporting Microsoft Teams and conference room...
Familiarity with RMM and PSA tools (ConnectWise preferred) Preferred Qualifications Certifications such as Security...
with ConnectWise, NinjaOne, Datto RMM, or similar platforms. Experience with Intune, Autopilot, and endpoint management solutions...
Authentication configuration and support Preferred Technical Experience: ConnectWise Manage ConnectWise Automate IT Glue...
(MSP) and familiarity with ticketing systems (such as ConnectWise, Autotask, or Kaseya) 10-15 years of experience...
preferred Experience with MSP tooling — PSA/ticketing, RMM, and multi-tenant platforms (Connectwise and Automate) AWS...
with ConnectWise or similar service-management platforms Financial services experience supporting hedge funds, private equity firms...