. Documenting all activity in a Customer Success Roadmap through Gainsight (internal Customer Relationship Management tool...
, Gainsight, Gong, Tableau to manage the effectiveness of CSM plays, activities & renewals. Basic Qualifications Ability... skills. Experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure...
in one or more Customer Success platforms (e.g., Gainsight, ChurnZero, Planhat, etc.) preferred Ability to distill complex issues...
management solutions (Gainsight/Salesforce) (preferred) Collaborative team mentality with proven ability to execute across cross...
management solutions (Gainsight/Salesforce) (preferred) Collaborative team mentality with proven ability to execute across cross...
, Gainsight, Gong, Tableau to manage the effectiveness of CSM plays, activities & renewals. Basic Qualifications Ability... skills. Experience building plays and associated playbooks using Customer Success technologies such as Gainsight to measure...
/Excel/Word Experience with CRM tools such as Salesforce and Gainsight Competency with online communities and social...
together our customer community, Gainsight PX, and digital engagement channels to create a connected, scalable, and self... across Gainsight CC, PX, and Docebo, ensuring customers have intuitive, self-serve access to the resources they need. Develop tech...
and accountability. Comfortability using CRM and CS platforms (Salesforce, HubSpot, Gainsight, ChurnZero, or similar) and experimenting...
reports using Salesforce and Partner Scorecard Gainsight. Recommend scalable and targeted solutions, including free and fee...-based resources. Maintain accurate records and time tracking in Salesforce.com and Gainsight. Travel as needed to engage...