only? Yes Job Details: Mandatory Skill set - Cisco UCS, Verint Detailed Job Description Key Responsibilities... · Strong knowledge in Telecom Advanced Features for CUCM, Voice Gateway / CUBE (both TDM & SIP), Unity, UCCE and Verint recording...
CCAI, NICE CXone, Verint, Calabrio, CRMs, and process automation technologies \n What You'll Be Doing Develop...
, spreadsheets, or BI platforms. Experience owning or administering workforce management platforms (e.g., NICE, Verint, Teleopti...
, Verint, Genesys) to determine staff requirements. Create, modify, and maintain forecast models that accurately predict...
. Certifications and Licensure Preferred Avaya reporting and analytics training or certification, as applicable Verint quality...
such as Amazon, Verint, CMS or IEX Ability to work flexible hours 7AM – 8 PM including extended nights and/or weekends and overtime...
formatted for delivery to Salesforce (via Lambda and Platform Events) and to Verint Monitor model performance using CloudWatch...
/telephony, Verint. AI tools knowledge and usage. SAP knowledge is also helpful. If working from home, must have a secure...
across all four AI capabilities. The engineer also integrates AI outputs with Verint for quality management and configures Kinesis..., Salesforce, Verint, QuickSight) Extend the existing Lambda-to-Salesforce integration from post-call writes to near-real-time...
with Microsoft Office suite and hardware and software applications to manage contact center and back-office operations (Cxone, Verint...