, Verint, and March Networks knowledge preferred Banking experience a plus Valid driver's license Ability to maintain...
(e.g., Calabrio, NICE, Verint) Ability to work independently and manage multiple priorities in a fast-paced environment...
with WFM platforms (Assembled, Tymeshift, Playvox, NICE, Verint, or similar) Strong SQL skills for data extraction...
applications, and recording solutions such as Calabrio or Verint. Support integration with 2Ring dashboards/wallboards...
. Hands-on experience with call recording solutions like Verint or NICE Systems. Knowledge of dialer systems (predictive...
WEM/WFM, NICE, Verint, Calabrio) and RTA tools. Strong skills in forecasting & scheduling methodologies (interval-based...
, and quality monitoring of assigned ACRs Assist ACRs in understanding and using EPIC EMR, Verint, Salesforce, Cisco, and other PAC...
, and quality monitoring of assigned ACRs Assist ACRs in understanding and using EPIC EMR, Verint, Salesforce, Cisco, and other PAC...
. Maintain and enhance workforce systems (e.g., NICE IEX, Verint, Aspect) to improve forecast accuracy and intraday efficiency...
), Verint Cloud, SAP Working Conditions Environment (Office, warehouse, etc.) – Office in Fort Worth, TX Physical...