platforms (Amazon Connect, NiCE, Verint, CallMiner) - Experience with statistical models and data visualization using AWS...
required · Comprehensive knowledge of Verint or equivalent call center management application · Knowledge of Fund Benefits, Programs...
in telephony systems, set ups and associated software- (I.E. AWS, inContact/NICE, Genesys, Verint, etc.) Expert/Guru competency...
Service Browser BlueZone (Mainframe/COR) EDGE Excel Google ZAP Avaya Innovis Web Browsers WebView Verint...
, and expertise in telephony and workforce management platforms, specifically Five9 or similar systems and Verint Workforce Management... Five9 dashboards and Verint WFM tools. · Adjust schedules, skill assignments, and routing strategies to maintain service...
. Experience with CCaaS platforms (NICE IEX, Verint, CMS, Avaya) and technology integration. Expertise in change management...
Experience working in WFM tools (e.g., Playvox, Verint, Assembled), with a deep understanding of the technological aspects of its...
in workforce management function (Required) 1+ year experience working with Verint, Genesys WFO or another workforce management...
, Genysis, IEX, Verint, NICE, etc) Expert in Microsoft Excel, Word and PowerPoint Strong communication skills, with the...
within an enterprise environment Hands-on experience with any archiving and governance platforms such as: NICE, Verint, Dubber...