. You create the content that makes Zendesk, Intercom, and Sierra displacement happen. 'Your dashboard is lying to you' isn't...
clearly with healthcare professionals. You’ll support clients primarily through Zendesk/ZOHO (email/tickets) and via phone... friendly, accurate, and timely support through Zendesk/Zoho and other channels (email/phone/Zoom). Troubleshoot common...
Strong project execution;calm, direct communicator Preferred Behavioral health ops TherapyNotes, Zendesk, or similar workflows...
customer experiences? Day-to-Day Project Tasks: Support customers via chat, email, and phone through Gorgias, Zendesk...—ideally on the first contact! What We’re Looking For: Previous CRM experience required (Gorgias or Zendesk a big...
Support tools such as ticketing platforms (Intercom, Zendesk, Salesforce), Jira, audit logs, Zoom, Slack, etc. Joy...
, Zendesk, or Freshdesk. Experience with SQL, data analysis, or data transformation tools for data conversions is an asset...
(preferred), Zendesk, Salesforce, or comparable systems Experience handling warranty claims, returns processing, or dispute...
, and structured for high-performance reporting. Cross-Org Integration: Ingest data from disparate sources (Dynamics, Zendesk...
operational discipline in Salesforce, ChurnZero, and Zendesk What Great Looks Like (6–12 Months) Critical issues are resolved...
, Zendesk, Intercom, Freshdesk, ServiceNow, Jira, Looker, Tableau, or comparable customer success and support platforms...