Journeyman Enterprise Service Desk Technician
, Zendesk) for incident and service request management. Familiarity with remote desktop support tools (e.g., TeamViewer, Remote...
, Zendesk) for incident and service request management. Familiarity with remote desktop support tools (e.g., TeamViewer, Remote...
fulfillment/management, or inventory distribution preferred Zendesk ticketing system and Microsoft AX experience preferred...
independently in the field Strong communication and customer service skills Experience with ServiceNow, Zendesk, or similar...
with CRM tools (e.g., Salesforce, Zendesk) preferred. Experience with: Anti-virus software Microsoft Active Directory (AD...
and contractors. Preferred Requirements: Corrigo Experience. MCIM / Salesforce Experience. Zendesk Experience. Service...
visualization tools, and CRM (e.g., BigQuery, HubSpot, Zendesk, Salesforce) and experience with Python or R for deeper statistical...
records and customer notes in Zendesk ● Update contact information and site details when identified ● Follow established... ● Experience in SaaS, EV charging, energy, or IoT platforms ● Familiarity with Salesforce, HubSpot, Zendesk, or similar tools...
as the primary technical support point of contact for the Zendesk Support and Guide environments for WA MASS and WA-immigrant....info, managing incoming requests, triaging issues, and ensuring timely resolution through the Zendesk tech support queue...
: Serve as the primary point of contact for customer inquiries via Zendesk, offering prompt, accurate, and empathetic... of customer interactions, issues, and resolutions within Zendesk CRM. Collaborate with internal teams to escalate and resolve...
, Jira Service Desk, Zendesk, Workday, Okta, etc.) is a plus You have familiarity with Linux and Windows environments...