, overall trends and support improvement plan Review and optimize ticketing system (Zendesk and/or other) regularly...
management system such as Helix (formerly BMC Remedy), ServiceNow, Zendesk, or similar platforms. Demonstrated experience...
!), , and the ! Architect scalable, cross-system business processes across Salesforce, PartnerStack, and Zendesk, ensuring..., PartnerStack, Zendesk, and other business-critical platforms and utilizing middleware tools (including Workato, Boomi, and MuleSoft...
like HubSpot, AirCall, or Zendesk a strong plus) Strong working knowledge of CX KPIs, metrics, and best practices Proven ability...
disciplined updates in Zendesk, Jira, Salesforce, Confluence, or other systems of record, ensuring cases remain actionable... platforms. Hands-on experience with ticketing and escalation workflows using tools such as Zendesk, Jira, Salesforce...
information. Familiar with e-commerce platforms or CRMs (Shopify, Gorgias, Zendesk or similar tools is a plus). Energized...
. Proficient in CRM tools, ticketing systems, and live chat platforms such as Zendesk, Freshdesk, or Intercom. Skilled...
, and professionalism. Experience using CRM software such as Salesforce, Zendesk, or Freshdesk. Adaptability and willingness to learn new...
, Salesforce, ServiceNow, Oracle, Workday, Zendesk, NVIDIA, and others across the SaaS and data ecosystem Manage and triage...
Customer Service Management, Genesys, NICE, Five9, Zendesk, Oracle Service, or similar platforms;relevant certifications...