, etc.). Strong problem-solving and communication skills. Knowledge of ticketing systems (e.g., ServiceNow, Zendesk) is a plus. MINIMUM...
Nice to Haves Workato Expertise/Certifications Hands-on Zendesk experience (macros, triggers, custom objects...
within our Zendesk ticketing system via phones, emails, text messages, and chat. Responsibilities also include, but are not limited... interaction in Shopify and Zendesk as appropriate for the interaction Adheres to Customer Service procedures to handle escalation...
platforms (Zendesk, ServiceNow, ADO). MDM & Legacy Applications: Assist in managing mobile device platforms and legacy systems...
of communication between our clients, partners, and other internal supporting teams utilizing Zendesk Collaborating with Tier 1 Lead..., Zendesk, etc.) Service-oriented approach with strong client-focused skills, comfortable making calls to customers Team...
, macOS, and mobile device support. Experience with ticketing systems (e.g., ServiceNow, Zendesk, Jira). Excellent...
systems (e.g., ServiceNow, Jira, Zendesk)....
), ticketing systems (Zendesk), and web conferencing tools (MS Teams). Proven knowledge of the software development lifecycle...
explanations for diverse audiences. Familiarity with ticketing systems (e.g., Zendesk, Jira) and knowledge base tools (e.g...
such as Gainsight, Zendesk, or Salesforce. Comfortable with automation, workflows, APIs, and reporting tools. Familiar with integration...