that connect agents to Slack, Jira, Zendesk, Grafana, Airtable, and internal Twilio systems. Partner with CXO to design the... or professional services organization, building systems for the teams doing the work. Experience with Zendesk or similar service...
company Exposure to product configuration or technical onboarding Comfortable using tools like Hubspot, Jira, or Zendesk...
and department policies Utilize Zendesk or other CRM software for daily support issues and phone calls Maintain a strong... communication skills Proficient working with AI-powered tools, including Zendesk AI features, to improve workflow and team...
domains Preferred: Familiarity with enterprise platforms such as ServiceNow, Jira Service Desk, Zendesk, Workday, or Okta...
, such as ServiceNow, Jira, Zendesk, or equivalent, with a solid understanding of ticket documentation, SLA management, and escalation...
., ServiceNow, JIRA, Zendesk). • Excellent problem-solving skills and the ability to troubleshoot complex technical issues...
and incidents through Zendesk and Ellucian support systems. Apply routine data corrections and assist functional users with Banner...
Server Managing and using ticketing systems, preferably ZenDesk Veeam or other backup solutions Sophos endpoint security...
Experience with Microsoft Office applications (Outlook, Word, Excel, etc.), Warehouse management systems (WMS) and Zendesk...
, etc.) Proficiency in tools like Zendesk, Zoho, or LMS platforms Prior experience writing customer-facing documentation or training...