Chatbot Operations Manager
optimization. Experience in the SaaS industry. Familiarity with ticketing and CRM systems like Zendesk and Salesforce...
optimization. Experience in the SaaS industry. Familiarity with ticketing and CRM systems like Zendesk and Salesforce...
of Case Management tools like Salesforce, Zendesk or similar ticketing system Technical knowledge on how to leverage APIs...
the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global...
the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global...
of Case Management tools like Salesforce, Zendesk or similar ticketing system Technical knowledge on how to leverage APIs...
integrating CRM platforms (e.g., Salesforce, ServiceNow, Zendesk ) with AWS Connect or Avaya systems. Deep understanding...
candidates to work in 24X7 rotation shift model. Technologies You'll Use Zendesk, AWS, GCP, Azure, SQL and SQL-like databases...
-ticket queue in Zendesk Monitoring network and carrier alerts Level two customer technical support calls, emails...
on Slack. Manage both Asana and Helios workflows;troubleshoot as required Oversee resolution of Zendesk requests and track...
with troubleshooting tools or support software (e.g., Jira, Zendesk, Salesforce)....