email with warmth and clarity, triage a Zendesk ticket without losing track of five others, and make sure a lab result gets where it... that come in through the portal, the labs that need uploading, the tickets in Zendesk, the messages that need a response before end of day...
- Experience supporting healthcare platforms such as Epic, Zendesk, QGenda, Kyruus, ServiceNow, or similar enterprise applications...
, Scheduling and Estimate questions, along with some basic product troubleshooting steps. Responsibilities Accept ZenDesk...
, and changes within Zendesk. Troubleshoot member issues, identify appropriate solutions, and escalate more complex matters when... industry is preferred. Experience working with help desk or ticketing platforms such as Zendesk is a plus. Intermediate...
databases. Experience reporting from CRM tools - Emplifi, Zendesk, Salesforce or equivalents. Understanding of contact...
and platform setups in Zendesk under the guidance of senior team members. AI Tooling Adoption: Utilize approved AI tools to search.... Tools & Technical Setup: Experience with ticketing, documentation, and project tracking tools (Zendesk, Jira, and Confluence...
), support ticketing (e.g. Zendesk, Jira), API integrations, SaaS platforms, AI/automation workflows REVENUE: 15.75% of first...
. What You’ll Do Handle inbound tickets (email/web/phone) from intake to resolution using Zendesk. Apply standard procedures... preferred). Experience using Zendesk, including Explore, Help Center, and custom views/macros. Familiarity with Jira, DataDog...
). Working knowledge of help desk ticketing software (e.g., Zendesk). Physical Requirements Prolonged periods of sitting...
(US or international). Familiarity with KYC, AML, and responsible gaming principles. Experience using customer support platforms (Zendesk...