as needed. Knowledge of call center metrics and KPIs. Proficiency with CRM and call center systems (Salesforce, Zendesk, Five9, or similar...
, Zendesk, ServiceNow, Gainsight, or similar platforms. OUR HIRING PROCESS We are committed to ensuring a recruitment process...
Experience using CRM and customer support platforms such as Zendesk, Salesforce Service Cloud, Freshdesk, HubSpot, Intercom... Live chat platforms and ticketing systems CRM software (Zendesk, Salesforce Service Cloud, Freshdesk, HubSpot, Intercom...
systems, such as Zendesk, preferred. Strong verbal, written, and interpersonal communication skills. Proficiency...
with computer programming or a help-desk background answering live chats and emails is desirable. Use of Zendesk is preferred...
(Lambda, S3, DynamoDB, API Gateway) CRM platforms (Salesforce, Zendesk, ServiceNow, and custom CRMs) Enable omnichannel...
onboarding and support Use CRM and sales automation tools (e.g., Salesforce.com, 6Sense, Pardot, Zendesk) to manage pipeline... with sales automation platforms such as Salesforce.com, 6Sense, Pardot, or Zendesk Proven ability to navigate complex sales...
phone calls and tickets through CRM Software (Zendesk) during working hours. Other tasks and projects as assigned...
., ServiceNow, JIRA, Zendesk) Certifications such as ITIL, PMP, or life safety security industry certifications Experience...
with computer programming or a help-desk background answering live chats and emails is desirable. Use of Zendesk is desirable...