HVAC Service Technician
of corrective and preventive work assignments received through an automated work order system (currently SchoolDude, soon ZenDesk...
of corrective and preventive work assignments received through an automated work order system (currently SchoolDude, soon ZenDesk...
: Familiarity with enterprise platforms (e.g. ServiceNow, Jira Service Desk, Zendesk, Workday, Okta...
software such as Zendesk or Salesforce. Strong problem-solving skills and conflict resolution experience. Familiarity...
and competing priorities without sacrificing quality or responsiveness Comfortable navigating helpdesk tools (ex: Zendesk...
of corrective and preventive work assignments received through an automated work order system (currently SchoolDude, soon ZenDesk...
, databases, and networking fundamentals Experience with diagnostic tools and ticketing systems such as Jira or Zendesk...
& service ticket tools (Sales Force, Zendesk, etc) 3 years of direct supervisory or management experience Bachelors degree...
. Skilled at building and scaling offshore teams Knowledge ITIL and Customer Service and Service Management tools like Zendesk...
, and clients. Experienced in using Zendesk or other similar ticketing systems. Non-negotiable Skills & Requirements: Education...
qualifications: Experience with CS and productivity tools such as ChurnZero, Salesforce, JIRA, and Zendesk. Previous involvement...