Familiarity with AI integrations within CRM or helpdesk platforms (e.g., Salesforce Einstein, Zendesk...
, and software. Experience with customer service tools, ticketing systems (e.g., Zendesk, Jira, ServiceNow), and CRM software (e.g...
and ticketing systems (e.g., ConnectWise, ServiceNow, JIRA, Zendesk). Excellent problem-solving skills, with the ability to work...
with enterprise platforms such as ServiceNow, Jira Service Desk, Zendesk, Workday, or Okta Familiarity with Linux and Windows...
in Zendesk, and raise tickets in the E-Strategy AMS ticket system: intake, clarification, business-impact assessment... support experience with SLA discipline (Zendesk, ServiceNow, or equivalent) Strong troubleshooting instinct and clear written...
Zendesk ticketing system and responds to associate questions or assigns to correct team members Creates, edits, and maintains...
-paced, global team environment. Nice to Have Experience with Zendesk, Helpshift, Intercom, or similar tools...
multiple channels with ease (Zendesk, Outlook, Teams) Follow escalation paths and document your work so the whole team gets...
and precision. Responsibilities Respond to incoming support tickets from customers received via email or phone using Zendesk... of a ticketing system such as Zendesk, Intercom, Freshdesk, etc. Must have an analytical mindset and ability to troubleshoot/test...
with ticketing systems (ServiceNow, Jira, Zendesk, etc.). Experience maintaining technical documentation, support logs, and inventory...