(state AG, DFS, CFPB, or equivalent). Experience with claims/ticketing systems (e.g., Zendesk) and SQL or Excel-based...
's enterprise knowledge infrastructure, and own how AI is configured and optimized across the CX stack, including Zendesk AI, Stylo... capabilities (e.g., Zendesk AI, Stylo, Guru). Determine when to use native platform AI, third-party tools, automation platforms...
and resolve Zendesk/VAB titles tickets Processing and sending title documents Process and log incoming titles from title storage...
systems (like Zendesk, Salesforce, or Intercom). - Ability to speak more than one language (Spanish, French...
is seeking a motivated Technical Support professional to deliver exceptional customer care, manage Zendesk inquiries... support to our customers using Zendesk Product Suite to answer and resolve customer inquiries within the scheduled shift...
as needed. Knowledge of call center metrics and KPIs. Proficiency with CRM and call center systems (Salesforce, Zendesk, Five9, or similar...
, Zendesk, ServiceNow, Gainsight, or similar platforms. OUR HIRING PROCESS We are committed to ensuring a recruitment process...
systems, such as Zendesk, preferred. Strong verbal, written, and interpersonal communication skills. Proficiency...
a significant plus), DocuSign, Zendesk, NetSuite, and contract lifecycle tools. Exceptional attention to detail with a proven...
., ServiceNow, JIRA, Zendesk) Certifications such as ITIL, PMP, or life safety security industry certifications Experience...