SaaS Customer Support Agent, Level 2
or SaaS platform environments Proficiency with ticketing systems and reporting tools such as Zendesk, ServiceCloud...
or SaaS platform environments Proficiency with ticketing systems and reporting tools such as Zendesk, ServiceCloud...
(Intercom, Zendesk, Salesforce, or similar) Experience with AI-enabled support tools or automation systems Strong written...
/ Salesforce Experience. Zendesk Experience. Service Now Experience. Hands-on experience working in a data center/critical...
such as Salesforce and Zendesk Collaborate cross-functionally with Engineering, Product, and Sales to resolve issues efficiently Route... challenging customer interactions Experience with support platforms such as Zendesk Familiarity with CRM systems (Salesforce...
, and patient satisfaction benchmarks. Technology and Workflow Management: Use EHR, Zendesk and digital communication tools...
working with a fast-growth technology company, preferred Experience in the following tools: Zendesk and JIRA, preferred...
effectively in a team environment. Proficiency in Microsoft Office, particularly Word and Excel. Experience with Zendesk...
. ·Familiarity with helpdesk and ticketing systems (e.g., ConnectWise ServiceNow, JIRA, Zendesk). ·Excellent problem-solving skills...
system (Zendesk preferred) An associate degree or equivalent work experience is preferred. Five years in a property...
., Salesforce, NetSuite, SAP Concur, Zendesk, Jira, Workday, etc.). Solid understanding of APIs, webhooks, data transformations...