services as directed and ensure they are properly documented in Zendesk in a timely manner 10. Participates in court hearings...
troubleshooting tools (e.g., Wireshark, FFmpeg, debugging IDEs) and ticketing/CRM systems (e.g., Zendesk, Salesforce). Excellent...
nicely to each other and other systems. Get ready for a lot of tickets! You'll manage a high volume of requests via Zendesk...., via Zendesk or a similar ticketing system). You pride yourself on being a sharp problem-solver and are highly detail...
preferred. Experience with support tools and platforms such as Salesforce, Jira, Zendesk, or similar. Proven ability to lead...
is a strong advantage. Experience with Salesforce CRM and various customer success tools such as Zendesk, HubSpot, MixPanel and Gainsight...
, FFmpeg, debugging IDEs) and ticketing/CRM systems (e.g., Zendesk, Salesforce). Excellent communication skills, with the...
Management (ITSM) & Governance Implement and manage ITSM processes (incident, problem, change, request) using tools like Zendesk... Networking Basics: TCP/IP, VLANs, VPN, Wi-Fi troubleshooting ITSM Platforms: Zendesk, ServiceNow, Jira, or similar Web...
, Zendesk, ensuring timely and effective support delivery. Communications are primarily conducted via email, leveraging Zendesk...., Zendesk) Confidence in public speaking and presenting updates during HR meetings or calls. Exceptional customer service...
and continuous learning. 6. Tools, Analytics & Optimization Administer knowledge management platforms (e.g., Confluence, Zendesk.... Experience with content governance frameworks and documentation tooling such as Confluence, Zendesk Guide, Intercom Articles...
such as Zendesk, Salesforce Service Cloud, Freshdesk, or similar Strong project management and leadership skills Excellent... (e.g., Zendesk Admin, Salesforce Administrator, ITIL Foundation) Familiarity with process improvement methodologies (e.g...