Product Support Specialist
-facing or escalation-critical work Experience with customer support tools such as Zendesk, Intercom, Jira, Linear...
-facing or escalation-critical work Experience with customer support tools such as Zendesk, Intercom, Jira, Linear...
role, you will own the systems, workflows, and analytics that power PX - including administration of Planhat and Zendesk... and product owner for Planhat and Zendesk - health scoring, playbooks, workflows, triggers, SLAs, routing, Salesforce integrations...
platforms (e.g., Zendesk, Salesforce). Exposure to AI-driven customer support tools, such as chatbots or automated ticketing...
). Experience utilizing Customer Success platforms (e.g., ChurnZero, Gainsight), CRMs (Salesforce), and ticketing tools (Zendesk...
, not raw data ● Zendesk and franchisee support operations. Ticket volume, response and resolution times, escalation patterns... where accuracy was measured. Strong Salesforce across reporting, dashboards and data governance. Zendesk, capacity planning or vendor...
customer service technology platforms such as Salesforce, Five9, Genesys, NICE, Amazon Connect, Zendesk, or similar customer...
Familiarity with ticketing systems such as Zendesk, Freshdesk, or Jira Strong written and verbal communication skills Ability...
- you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling...
customer service technology platforms such as Salesforce, Five9, Genesys, NICE, Amazon Connect, Zendesk, or similar customer...
are requiredComfort using issue tracking and ticketing systems (e.g., Jira, Zendesk, Freshdesk, Helpspot, or similar)Ability to explain...