IT Support Engineer L1
with ticketing platforms (ServiceNow, Jira, Zendesk, Freshdesk, or similar) Familiarity with Microsoft 365 (Outlook, Teams...
with ticketing platforms (ServiceNow, Jira, Zendesk, Freshdesk, or similar) Familiarity with Microsoft 365 (Outlook, Teams...
(e.g., Zendesk, Jira) Strong customer service orientation with excellent verbal and written communication skills Ability...
on automation product offerings and best practices. Track and document all customer interactions in Zendesk with clear, detailed... systems;familiarity with P21 and Zendesk is preferred. Proficient in Microsoft Office Suite, including Outlook, Teams, Word...
with a CRM platform (e.g., Zendesk, Salesforce, Richpanel, or similar). Familiarity with Shopify or e-commerce platforms. Quick...
., ServiceNow, JIRA, Zendesk). • Excellent problem-solving skills and the ability to troubleshoot complex technical issues...
or New York City. RESPONSIBILITIES Serve as a primary point of contact for customer inquiries via Zendesk (& Zoom calls... software support. Zendesk, Jira, Salesforce, API debugging tools, Browser Dev Tools. Experience supporting enterprise-level...
in a queue-based environment (ServiceNow, Jira, Zendesk, or similar) Solid troubleshooting instincts and a customer-first...
and labor planning You have proven experience with CRM applications (Zendesk, Gladly, Kustomer, etc.) and leveraging technology...
Docs Suite Experience with CRM systems (e.g., Hubspot, Zendesk, Salesforce Employee Benefits (after a waiting period...
Manager) — enrollment, compliance, and device reset/imaging — A must Experience with a ticketing/ITSM system (Zendesk...