and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk. Documentation & Process...
Monitors queues for new case assignments using tools such as Salesforce.com and Zendesk. Utilize Salesforce.com application...
;Salesforce and Zendesk is preferred Ability to work extended hours and on weekends is required Ability to thrive in a dynamic...
with ticketing systems such as Jira, Zendesk, or similar platforms. Experience supporting SaaS, technology, or service-based...
Manager) — enrollment, compliance, and device reset/imaging — A must Experience with a ticketing/ITSM system (Zendesk...
., Zendesk). · Strong verbal and written communication skills for customer-facing technical interactions. · Ability...
such as ServiceNow, Zendesk, Jira, or Okta preferred · Experience in supporting PCs and Windows OS in a commercial or enterprise...
., Wireshark, FFmpeg, log analysis tools). · Experience working with ticketing and CRM systems (e.g., Zendesk). · Strong verbal...
, Archibus or other IWMS platforms Proficiency with IT service platforms (e.g., ServiceNow, JIRA, Zendesk) Certifications...
systems such as ServiceNow, Jira, Zendesk, or similar. Powered by JazzHR...