platforms e.g., Service Desk, Jira, Zendesk. Experience with ITAM platforms e.g., Lansweeper, PDQ, Fresh works Hands...-on experience with help desk software and ticketing systems like ServiceDesk, Jira, Zendesk, proprietary systems. Knowledge...
and assign work orders to technician offices Maintain accurate records in SARA Plus, Web Tracker, Salesforce, and Zendesk..., especially Excel Experience with SARA Plus, Web Tracker, Salesforce, Zendesk, and Five9 preferred (training provided for the...
(Zendesk, Gorgias, Salesforce Service Cloud, etc.). Demonstrated ability to design and track customer service KPIs and drive...
ticketing systems such as JIRA, Zendesk, or Service-Now High attention to detail, information design and visual presentation...
system (CSM) experience (e.g., Jira, Zendesk, ServiceNow, Salesforce Case Management). Familiarity with formal Change...
, ServiceNow, Zendesk, or similar. Documentation Tools: Proficiency in using documentation tools and platforms (e.g., Hudu, Ninja...
with HubSpot, Zendesk, and Jira is preferred. · Data-driven mindset with the ability to analyze data and derive actionable...
documenting workflows steps. · Experience with a support ticketing system such as Zendesk. · Willingness to travel to client...
tools (e.g., Zendesk, HPSM, ServiceNow). Minimum of 1 year of experience with Google suite applications. 1 year...
and product feedback loops Operational Responsibilities Manage tickets in Zendesk, prioritizing based on severity... communication for the given audience Working knowledge of Voipmonitor, Wireshark, and Zendesk Technical aptitude...